As of March 13,
2024, all products sold through www.lisavicky.com are included in our 60% OFF promotion and are FINAL SALE.

We do not accept returns nor exchanges on any product sold at over 50% off and/or on/after 3/13/24.

*Due to the high volume of FINAL SALE orders, please allow up to 5-10 days processing time prior
to shipment of your order. You will receive updates via email once your package has shipped.

If you are not
satisfied with your purchase, we will accept returns on items not subject to the FINAL SALE policy above within 30 days of receipt.

Exclusions for Refunds or Returns:

LISA VICKY reserves the right to reject any return that cannot be verified by proof of purchase in line with our limitations and exclusions.

LISA VICKY is not responsible for damaged items during transit or items lost after delivery.

We are unable to accept damaged or defective claims after 30 days from the date of receipt.

Some orders may be subject to restocking fee*.

Refunds are issued to the original form of payment. Please allow 2-10 business days for the refund to appear on your statement.

Shipping fees are non-refundable unless the carrier misses a guaranteed overnight delivery date.

Customers who receive an incorrect item or item with a manufacturing defect, will receive a refund.

LISA VICKY conducts rigorous quality control inspections on every item prior dispatch and upon receiving a return.

Please take care of items during a try on to avoid any damage.

All returned items must be received in new, unworn, and resalable condition. Item that have been damaged, worn, or do not comply with our returns policy will be declined and shipped back to the customer.

To obtain a return label, we invite you to initiate a return through our Self-Served Returns page, located in the footer of our website. To begin the process, click the link, enter the email address associated with your order, and indicate the reason for the return. Upon receipt of your return request, our team will promptly review it, and you will subsequently receive a return label for your convenience.

We stand behind our products with a limited manufacturer’s warranty that guarantees our shoes against manufacturer defects for one year after purchase. Damage, and normal signs or wear, due to use are not covered by this warranty.

Please email Customer Service if you need additional assistance.

We do not price match. If
you find one of our shoes at a lower price from one of our official retail
partners, which include Nordstrom, Nordstrom Rack, go ahead, and check out through their website.

However, you should exercise caution when considering discounted products from any channel that is not one of our official retail partners.

The genuine leather, suede and other premium fashion materials used on our uppers can be damaged or marked by environmental elements during normal wear and use.

While we guarantee our shoes against manufacturer defects for one year after purchase, this limited manufacturer’s warranty does not cover damage, or normal signs of wear, due to use.

Please email Customer Service if you need additional assistance.

We have a first come first serve
policy when it comes to fulfilling orders. However, certain styles/colors/sizes have limited quantity, therefore, we might cancel your order if an item is out of stock.

All shoes in our collection are
sized to a US medium width. Generally, we recommend sizing up ½ size if you are in between sizes, have a wider foot and/or higher arch.

Check out our sizing guide here.

We are not restocking any items at this time. Should you need further assistance, please contact Customer Service.

You can chat, email, or call our Customer Service team for assistance.

Remember to have the style name, color, and size available for reference.

Reference the trouble-shooting
suggestions below. If you are still unable to find your order confirmation, our Customer Service team is happy to help via chat, email, or phone.

If your credit card has already been charged for the order, the email address provided with your order may have been misspelled or otherwise invalid.

Our emails might be getting marked as spam. Try adding  @lisavicky.us to your list of contacts and/or acceptable email addresses.

Please allow 24 hours to process all regular price* orders. We will make every effort to ship all the orders that comes in on our business hours M-F before 12 PM on the same day. Any order received after 12:01 PM, will be processed the next day.

This applies to all shipping
services including Expedited and Overnight delivery. Overnight delivery is not applicable to orders placed on standard holidays or weekends. Orders placed on weekends will be processed
on Monday.

UPS and FedEx no longer offer a money-back guarantee for expedited shipping services. In the event of a delayed delivery caused by the carrier, the shipping fee will not be eligible for a refund.

*Orders that include Sale and FINAL SALE items may be subject to extended processing time.

Call (626) 369-8888 to speak with our Customer Care team Monday-Friday from 9:00AM - 4:00PM PST. Remember to have your order number ready.

We will make every effort to change or cancel your order if your order has not been processed. However, once processed, an order cannot be changed or cancelled.

Once an order is placed, you are unable to edit or make changes. Reach out to our Customer Service team for assistance.

No. Due to security reasons, we do not take any phone orders. All orders need to be placed
online.

After your products have been received and processed, we will issue a refund in the original form of payment.

Refunds for Purchases Made With Credit Cards:

Allow 5-7 business days for the refund to appear on your statement.

We will replace or refund the purchase amount for any damaged or defective products. Should you item be damaged or defective, contact our Customer Service
team at your earliest convenience* for personalized support.

*We are unable to accept damaged
or defective claims after 30 days from date of receipt.

When will my credit / refund
appear on my account?

After your returned items have
been received and processed, we will issue a refund in the original form of payment. Please allow 2-10 business days for the refund to appear on your account.

We ONLY offer direct
exchanges for damaged/defective items. Please contact Customer Service for assistance.

Once we received the
return item, we will send the correct item to you.

For all other cases, including obtaining a different size, please follow the steps to initiate a return through our Self-Served Returns page, located in the footer of our website.

LISA VICKY takes pride in our quality and craftsmanship. We want you to be completely happy with your purchase. If for any reason, you are not satisfied, we will gladly accept your timely return of unworn or defective merchandise that was not purchased during our FINAL SALE promotion.

Please utilize our Self-Served Returns page to initiate your return request.

If you are not satisfied with your purchase, we will accept most product returns within 30 days of receipt. Items that are damaged or defective will be reviewed by our Customer Service Team. For further information please refer to our RETURN page.

Refunds For Purchases Made With Credit Cards:

Allow 5-7 business days for the refund to appear on your statement.

Exclusions For Refunds On Returns:

• LISA*VICKY reserves the right to reject any return that cannot be verified by proof in line with our limitations and exclusions.
• LISA*VICKY is not responsible for items lost or damaged in transit.
• We are unable to accept damaged or defective claims after 30 days from the date of receipt.
• Some orders may be subject to a restocking fee.
• Refunds are issued to the original form of payment.
• Shipping fees are non-refundable, unless the carrier misses a guaranteed delivery date.

LISA VICKY is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our Customer Service team so we can assist you.

Shipping and handling costs are non-refundable.

Standard (5-6 day average transit time/no guaranteed delivery date): FREE

Expedited (1-3 day average transit
time/no guaranteed delivery date): $15.00

Overnight (1 day average transit time/carrier guaranteed delivery date): $40.00

We DO NOT ship to P.O. Boxes, APO/FPO, Hawaii, Alaska nor US Territories addresses.

Next day delivery is not applicable to orders placed on standard holidays or weekends. Orders placed on weekends will be processed on Monday.

Standard (5-6 day average transit time/no guaranteed delivery date): FREE

Expedited (1-3 day average transit
time/no guaranteed delivery date): $15.00

Overnight (1 day average transit time/carrier guaranteed delivery date): $40.00

We DO NOT ship to P.O. Boxes, APO/FPO, Hawaii, Alaska nor US Territories addresses.

Next day delivery is not applicable to orders placed on standard holidays or weekends. Orders placed on weekends will be processed on Monday.

Visit LISAVICKY.us and sign-up for our Customer Email List in the universal footer. Or contact our Customer Service Team for further assistance.

We do not offer additional discounts on already reduced styles, which includes all Sale and FINAL SALE / promotional items.

We currently have a 60% FINAL SALE promotion on all products. There are no returns and no exchanges on any purchases made through this offer.

We accept the
following forms of payment:

Online prices are subject to change. LISA VICKY reserves the right to change prices at any time without prior notice. However, once you receive confirmation of your order, the price payable at the time your order was placed will not be changed.

Online prices or promotions may differ from another channel’s pricing.

Please note that despite careful updates, from time to time there may be information on lisavicky.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to
correct any errors, inaccuracies, or omissions and to change or update
information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your lisavicky.com purchase, you may request to return your item(s) per our Return Policy.

Please email us: care@lisavicky.us

Thank you for purchasing a pair of high quality fashion footwear! With proper care techniques, you can easily keep your new shoes clean and in good condition.

For LEATHER shoes: Use a gentle brush or clean, soft damp cloth to gently wipe the uppers.

For SUEDE or NUBUCK shoes: Use high quality suede cleaner and brush gently with a soft rubber suede brush. Take care to rub the suede lightly to avoid damaging the texture.

For shoes with WHITE BOTTOMS: We recommend using a magic eraser to remove any dirt or marks.

Please contact our customer service specialists with further questions.

care@lisavicky.us

care@lisavicky.us

(626)369-8888. Monday-Friday from 9:00AM – 4:00PM Pacific Time